Marcom were recommended to a firm of Accountants last year by Siemens after major difficulties were experienced with their telephone system in one of their three sites.

The problem

The client was unhappy with their current telephone maintainer, as the telephone system was restarting every few days, with the loss of records. The customer also required telephone relocation.

The Solution

• System repair
• Software update
• Telephone relocation to new office

Marcom did an analysis of the system and looked to try to resolve an issue that caused it to restart every few days, for over a year. Within an hour of being on site, we had determined the problem and updated software. The problem was fixed and the system has not restarted since.

The telephone relocation to the new office went very smoothly. We sent in a proposal to maintain the three sites and won the contract.

There are over 100 extensions in the three systems we maintain and we have dealt with both the administration and IT staff to answer questions when they have arisen. Marcom look forward to serving this client for many years to come.