Call recording is an important business improvement that your organisation should not fail to ignore. Until now, call recording has always been an expensive luxury designed for large organisations. However, with Marcom’s cost effective recording solutions, this is no longer the case.

Thousands of small to medium businesses, insurance companies, financial companies,call centres and housing associations are now protecting their employees and meeting legal requirements through intelligent use of call recording systems.

Why do you need call recording?

1. Save money on business insurance.
2. Meet legal or regulatory requirements.
3. Protect your business against fraud and liabilities.
4. Check facts, verify instructions, confirm orders and reply to technical queries.
5. Monitor employee performance, identify training needs, and fine-tune call handling procedures.

Small and Medium Businesses

Recording calls gives the small and medium businesses the same benefits and advantages that are enjoyed by large organisations. Call recording can help settle disputes, allow staff to hear the call for training, clarify distorted

messages, trap nuisance or abusive callers and reduce exposure to liability.

Call Centres and telemarketing

Call recording is increasingly seen as essential call centre technology. It provide an invaluable quality monitoring, agent evaluation and training tool. It also ensures a record of conversations for use in the case of customer disputes.

Insurance Companies

The Financial Services Ombudsman (FSO) recently highlighted that call recording should be seen as a natural requirement for doing financial businesses over the phone.

Housing Associations

Although not legislative, it is understood that any housing association with call recording equipment in place will receive preferential rates on their insurance premiums. This is as a direct result of the protective mechanism afforded to a company by the use of a recording solution, which helps resolve fraudulent claims of poor service, incorrect advice etc.

If you want advice on how call recording can help your business gain a competitive advantage, then please click here to request more information or call us on 0845 055 2070.